Channels & viewing

[RokuJanadeeK]

We appreciate the details you have shared, @kenr276.

To complete the details requested by our Roku engineers, could you also provide us with the Tracker ID? When this issue occurs, press the Home button five times, followed by the Back button five times, and provide us with this ID.

We're looking forward to your response.

Thanks,
Janadee

[kenr276]

ID AA-228-763

[guskwak]

Having the exact same issue for months now. No solution yet? 

[RokuERey]

Hi @guskwak,

Thanks for reaching us here in the Roku Community!

We're sorry for the inconvenience about this. We still don't have any update regarding this, but we'll also need your help. Please reply back here along with the details requested previously by @RokuJanadeeK so that we can also forward an update to the appropriate Roku team.

We'll be looking forward to your update!

Thanks,
Rey

[AnnoyedUser21]

Same problem - how has Roku not fixed this? Months and tons of users with the same issue. Fix it!

[aw9182]

Been a lot longer than months. At least a year for me.

[RokuTakashi]

Hi, @AnnoyedUser21

Thanks for posting here in the Roku Community.

We appreciate you for letting us know that you are experiencing the same issue as reported by other users in thread. Kindly be advised that we are currently working on the issue, and we'll make sure to provide an update once more details has been acquired from the appropriate Roku team.

In the meantime, we'd like to ask for some details to help us with the development of the investigation. We kindly ask for you to provide the following information below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once these information are available, we'll forward it to the appropriate Roku team.

Best wishes,
Kash

[guskwak]

Update, also happening on YouTube when you click the Comments button. It minimizes the video (on the left in my case, with comments on the right). Screen goes black and stays black after you click on it and it resizes back. Sound works. So definitely an issue linked with minimizing the video. @Roku, please increase the urgency of this issue. 

[Pookela5]

Don't let them ignore this, hoping we just forget about it and move on. Keep the discussion alive. It's still happening to me with the Max app. How can this not be fixed yet?! 🤬

[guskwak]

Happy to report that the issue seems to have been fixed! Minimized screen working correctly today (tested on YouTube comments and Max post credits), with my TCL 6series. Only complaint is that screen resizing is slow and buggy, if this can be improved. Thanks @Roku