Channels & viewing

[Tsunami]

It started yesterday where I can not open the app and play. Is it currently down or why would it not open? 

[AvsGunnar]

@Tsunami 

I just installed it on my Ultra 4660 to test and it seemed to open and play fine. (US based device).

Try the Remove, Restart, Reinstall procedure.

1. Remove Crazino channel/app from Roku device.

2. Perform a System Restart (Settings/System/Power/System Restart or Settings/System/System Restart)

3. Reinstall Crazino back to the Roku device. 

[Tsunami]

it did not work. Thank you for the suggestion!

[RokuMary-F]

Hi @Tsunami ,

We appreciate you for posting in the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku device when playing content on the Crazino channel and we appreciate the troubleshooting steps you've done so far. 

One additional suggestion we would like for you to try is you check for a manual system update by navigating to Home > Settings > System > System update > Check now and seeing if you notice any difference.

We also recommend taking a look at our Support page to troubleshoot any playback issues: How to resolve a channel playback issue | Official Roku Support

If the issue remains unresolved, we recommend reaching out to Crazino directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.

Please let us know how it goes!


Best regards,
Mary

[Tsunami]

Thank you! I think I figured out what happened. If you click on the account it has you as a Player name or Player ID number. I changed it to the name I use online instead of having (example Player 76487643). I don’t remember what numbers were behind mine to change it back but it will not let me in the game at all to scan the code for support. Do you know how I could fix that?

[RokuEuniceL]

Hi @Tsunami,

Thanks for posting here in the Roku Community!

We suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. This way, you will be assisted in getting back to accessing your account.

Please let us know if there is anything else we can do to help you.


Best regards,
Eunice