Channels & viewing

[Sz23]

I’m not seeing any workable responses to fixing the fact that none of the Roku TV channels are working. Can anyone say what is being done? Who would I submit my TV information to? This is just a discussion channel so it doesn’t seem to be a viable fix Roku TV can you help? 

[RokuArjiemar]

Hello! @Sz23,

Thanks for the posts regarding channel playback issues when accessing The Roku Channel.
Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.
Could you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• What version or build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• steps to reproduce the issue or behavior that you see with the channel
• Your location
• Who is your ISP (internet service provider)?
• Where are you located?

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding are much appreciated.

Thanks,

Arjiemar

[Noneya2]

I've deleted the channel & restarted the Roku device. Still doesn't work. I select play now.  It acknowledged the selection by going off for a split second then back to the same screen, waiting for me to select play now. 

[RokuJohnB]

Hi @Noneya2,

The Roku Community extends its warmest greeting!

We understand you're having a problem with the Roku channel since it will not work. We're happy to help. Can you please provide us with the following information that @RokuArjiemar provided? Once we have this information, we can pass it along to our appropriate Roku team.

We look forward to hearing from you soon.

Thanks,

John