Welcome to the Roku Community, @Lorieb4!
Thanks for letting us know about this. No worries! We'd love to suggest some steps to help you get back on streaming.
Firstly, may we know if this is the only app you are having this issue with? Also, is CNN the only content you are unable to play on the Max app?
In the meantime, kindly try to reboot your Roku streaming device under Settings > System > Power (skip if unavailable) > System restart to see if this helps.
We'll be looking forward to your update.
Best regards,
Carly
Carly Y.
Roku Community Moderator
