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When I try to play any title on the Roku channel the screen blinks, then says "Loading..." for about 1/2 of a second and goes right back to the landing page for that show. This is only on the Roku channel. Other channels are working fine. This is affecting all 4 Roku devices in the house. I have reset the devices, checked for updates, logged out and back into my account.
this has been going on way too long. How about some specifics on what the technicians are finding and what solutions are being worked on. How long will this outage take to be repaired? It's a free service I know, but reputation is paramount.
It would seam then that the simple addition of a REQUIRED form demanding each device(s) serial number to be validated upon submission would be beneficial prior to publishing to the board.
This would be by far superior to any user essentially breaking-balls on users that have not submitted model#, Serial # in their forum post seeking help .. Essentially it is shaming without any policy in effect
I have to agree some real meaningful info would be nice. OK some network problems can be really rough to figure out but, most people would be much more understanding with regular updates.
I don't have my premium channels through the ROKU channel like some folks, so it's just an inconvenience, rather than a $ issue. But, seeing as how there are many similar complaints, would seem to me that the ROKU folks should have a fix for this long ago.
No one is going to sign up for premium channels through the ROKU company if there are going to have these kinds of issues!
I disagree with statement RE: Not across all devices, as I have seen complaints from persons with streaming sticks, smart tv's, etc. and my device is the ROKU Ultra 4670X.
For support FYI - ID:KW9056864330
11.5.0 Build 4312-46
Like I said, not costing me $, like some folks, but truly annoying, and not a good reflection on the company.
Also, had a heck of a time to get into my account, as it kept saying my email and password didn't match, even after a reset. The only way I got here was by using the link sent to my email!!!!
As you can see that we are aware of the problem and our Support team is already closely resolving this issue. Once we have more information available we'll be sure to update this Community thread.
We will continue to monitor the situation and provide updates as necessary.
