Channels & viewing

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Close caption not synching on multiple channels

Close caption out of sink on paramont , Netflix Disney 

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Re: Close caption not synching on multiple channels

Same issue.   All apps. Up to 10 seconds early. 
already tried system reset.  

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Community Moderator
Community Moderator

Re: Close caption not synching on multiple channels

Hi @LAMike240 @Skipwyatt50,

Thank you for reaching us here in the Roku Community!

We appreciate you for sharing your report about this, and we'd be more than happy to support here. 

To better isolate this, we'd like to learn more of this. Though it's an issue with all the channels, could you share as well if this is an issue with all the content on the platform?

We would also recommend removing at least one of the channels that has an issue and seeing if that makes a difference. Please follow the steps below.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

We'll be looking forward to your update.


Roku Community Moderator
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