Channels & viewing

[sandylee]

@RokuMary-F Same problem (again).

[RokuJohnB]

Hi @sandylee,

Thank you for posting here in the Roku Community!

We will be more than happy to investigate further with this issue that you're experiencing. Can you please provide the following information below?

• Could you provide us with a photo of your running problem?
• May we know what season or episode you are seeing this issue in?

We look forward to hearing from you soon.

Thanks,                                                                                                                                                    John

[sandylee]

(Sorry @RokuJohnB, I thought that I was replying in an earlier thread.)  The Long, Hot Summer is streaming the wrong version.  It's actually streaming the 1985 TV miniseries.

[RokuJohnB]

Hi @sandylee,

Thank you for keeping us posted!

We are grateful for the information you have given us. Could you tell us where you are able to see this movie? (Hulu, Paramount+, The Roku Channel, etc.)

We hope to hear from you as soon as possible.

Thanks,                                                                                                                                                    John

[sandylee]

@RokuJohnBI found it in the Roku Channel, but I can't find their contact.

[RokuJohnB]

Hi @sandylee,

Thank you for the updates!

We would be happy to help you even more. Could you please supply the information that has been requested above?

Regards,                                                                                                                                                  John

[sandylee]

---

@RokuJohnB wrote:

• Could you provide us with a photo of your running problem?
• May we know what season or episode you are seeing this issue in?

Sorry,I linked the movie on Roku Channel.  Its screenshot is below.

[RokuJohnB]

We appreciate the information that you have provided to us, @sandylee!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Best regards,                                                                                                                                      John

[sandylee]

@RokuJohnB not correct yet on Roku Channel.

[RokuJechealR]

Hi @sandylee,

Thanks for following up!

Please note that the team is hard at work investigating the issue; we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

Your patience and understanding are greatly appreciated while we investigate the issue.

All the best,
Chel