Channels & viewing

[Katie91460]

Hello, 

I have been trying to get someone to correct a movie which has been accidentally uploaded incorrectly. The movie title is "Simply Irresistible", 1999 starring Sarah Michelle Gellar. Instead of the correct movie, a completely unrelated Spanish movie plays. I have sent messages to customer service, but have received no results. 

[AvsGunnar]

@Katie91460 

Unfortunately, errors like this sometimes occur.  A global Search indicates that "Simply Irresistable (1999)" is not playing for free anywhere.  It is likely listed in error as being available for free on the Roku Channel.

It is available on Redbox for 3.99 or you can try a free trial of Starz on the Roku Channel. (currently 7-day free trial or you can subscribe on the Starz website and you get 3months for 5.00/mo = 15.00 rather than the usual 8.99/mo charge.

Look under the Featured Subscriptions or the Premium from within the menu inside the Roku Channel.  If you go with the free trial of Starz, just make sure to cancel before the week ends or you will be charged. (note: sometimes these channels/apps charge you a month and pro-rate the monthly charge to reflect the free week, but I do not think Starz does this.  I believe it is actually a free week.)  At least you can watch your movie this way.

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Paging @RokuKariza-D , @RokuMary-F , and @RokuDanny-R to look into this issue.

[Katie91460]

Hey!!! Thank you so much for answering!! I felt like I was running in circles with pre-formatted responses from support. With as many movies/shows which are posted on the Roku channel, it's easy to see how a simple mistake can happen. The movie was actually saved on my watchlist, so when it popped up as newly added and free, of course I tried to watch it lol. Just wanted to let someone know it was messed up.

[JamesLady119]

https://therokuchannel.roku.com/details/6f5659c6fb7e59668c1cce580be5c879/simply-irresistible

Although the foreign film there is good (yes, I watched it), it's not what is advertised nor looking for. I expected the one with Sarah Michelle Gellar, as advertised. 

[RokuDanny-R]

@JamesLady119 

Thanks for the post.

Can you please clarify the issue you are experiencing as we are unable to reproduce the issue you are reporting? 

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[makaiguy]

@RokuDanny-R-

Just click on the link provided by @JamesLady119 to go to The Roku Channel page for that movie.   Now click on Play.   What movie do you get?   The one I get is an Argentinian film in Spanish with English subtitles.

[RokuDanny-R]

@makaiguy 

Thanks for the post.

The movie that shows when clicked on the link goes to the expected movie Simply Irresistible with Sarah Michelle Gellar.

Thanks,
Danny

[shanlc]

I'm having the same issue. I get an Argentinian movie when I click on Simply Irresistible as well. If two people are having the same issue, there has to be a playback issue.

[shanlc]

I made a screen recording to show you what plays. Thanks!

Link to screen recording (Youtube link) 

[AvsGunnar]

@RokuDanny-R 

There was a similar posting to this a few days ago. https://community.roku.com/t5/Channels-viewing/Completely-Wrong-Movie-Played-Simply-Irresistible/m-p...

Both online Roku Channel and device Roku Channel is playing "Mi Mejor Amigo (2018)" rather than the "Simply Irresistable (1999)" movie with S.Gellar.

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A search for "My Best Friend" (2018) from within Roku Channel shows this movie is available from channel/app Fandor.  (Mi Mejor Amigo did not yield a search return).  A general search from Roku shows this movie available on Fawesome, Tubi, and others.  This is the movie I, and others, are seeing being played.