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hanh
Newbie

When I try to watch the movie upgraded, a documentary starts playing instead

When I would tap on the movie upgraded, it wouldn’t play, but a documentary would. Every time I tried there would be a documentary that’s about school. I even tried watching on my phone, but the same thing happens.

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AvsGunnar
Community Streaming Expert

Re: When I try to watch the movie upgraded, a documentary starts playing instead

@hanh 

Occasionally there will be an error in the Search results.

You can watch Upgraded on Prime Video (and Prime Video with ads) and this title plays correctly.  Prime currently offering 30-day free trial. (Sign up with Prime, then install on Roku device from Roku Streaming Store).

https://channelstore.roku.com/details/afbca04cc0e1c93a2ea8f3382b56172c/prime-video

With the removal of Freevee, this free content has now been placed into the Prime Video channel/app.  You will notice a little locked icon in any content that requires a Prime account, while other videos without the locked icon can be viewed without an account. (unfortunately, Upgraded requires an account).

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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makaiguy
Community Streaming Expert

Re: When I try to watch the movie upgraded, a documentary starts playing instead

I get the same result when trying to view "Upgraded" on The Roku Channel.

Paging Roku employees @RokuAustin, @RokuERey, @RokuMaryEF, and any other moderators for follow up.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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