Channels & viewing

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RokuDanny-R
Retired Moderator

Re: Wrong movie (with the same title) plays

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Hi Community users,

Thanks for the posts.

I have passed along your concerns to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Wrong movie (with the same title) plays

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@RokuDanny-R-

Not for me, it doesn't.  If I click on the link in the earlier message via my web browser it goes straight to the Roku Channel web page for Simply Irresistible  with Sarah Michelle Geller - but if I try to actually play it from there, I get the aforementioned Argentinian film.

If I search for Simply Irresistible via the Search menu option in my Roku 3821's home screen it brings up the Roku viewing options page for the Sarah Michelle Geller version, with the Roku Channel being one of the options.  Choosing the Roku Channel option again brings me to the correct Simply Irresistible page, but again, trying to play it from there gets the Argentinian movie.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Retired Moderator

Re: Wrong movie (with the same title) plays

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Hi Community users,

Thanks for your patience while we investigated the issue reported with the wrong content play for Simply Irresistible.

We believe this issue has now been resolved and would recommend checking to see if you are still seeing the issue occur.

Please keep us posted and we will be more than happy to continue assisting your further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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