Channels & viewing

[Jimmieirwin]

Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

What troubleshooting steps have you taken so far?

The specific content title that has an issue.

Channel version

• Channel versionModel: C101X - Roku TV Serial number: X00000011W1J (S032G0611W1J) Software version: 13.0.0 build 24062-93 GC version: 11.8.15 Timestamp: 2024-07-01T13:04:29Z Please use issue ID 1J-262-864 to report the current issue. 
• Paramount plus closes caption is faster then the speech.
• Tried system reset and now can not play anything no apps works just get playback error

[RokuJohnB]

Hi @Jimmieirwin,

From the Roku Community, a warm welcome and thanks for the additional details!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[Starbreiz]

I wonder how wide spread this is. I had the speech ahead of video problem with paramount+ for a while in June and now the cc just won't turn on at all. I plugged in my Apple tv as a workaround. 

[Pristsc]

I just subscribed to Paramount+ thru Prime and am having the same problem with a ROKU 3600X, 13.1=4 build 1510-24.  Besides the captions being badly out of sync watching Dexter, pushing home 5x and back 5x does not provide a tracker ID as specified in the above "solution".  I am hearing impaired and am getting no use out of my Paramount+ I just purchased today.  Scott Pristel,.

[Pristsc]

It is not totally fixed as of 7/17.  Dexter Season 1, episodes 2, 3 so far.  Would be great fix if there was a resync option.  

[Pristsc]

This happens on both my Rokus.  Captions are out of synch at the same exact spot.  

[Jimmieirwin]

Factory reset fixed it for me

[Starbreiz]

Oh man, I subscribe to nearly every streaming service so a factory reset is going to suck. But if it's the way to fix this, well, I'll suck it up. Thanks for the update on what worked for you. 

[Jimmieirwin]

I hear ya I subscribe to almost everyone too and it was somewhat a chore to do so

[RokuERey · Accepted solution]

Greetings Community users,

We are pleased to inform you that the issue has been successfully resolved. Please feel free to attempt accessing it again or simply perform a quick restart on your Roku streaming player.

If the issue persists, please report back here and we'll continue to assist from there.

All the best,
Rey