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Accepted Solutions

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Greetings Community users,
We are pleased to inform you that the issue has been successfully resolved. Please feel free to attempt accessing it again or simply perform a quick restart on your Roku streaming player.
If the issue persists, please report back here and we'll continue to assist from there.
All the best,
Rey
Roku Community Moderator
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Re: Closed Caption not syncing with Paramount Plus
Was fixed but messed up again!

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Re: Closed Caption not syncing with Paramount Plus
Hi @Quimby,
Welcome to the Roku Community!
Thanks for sharing your report on this playback issue with Paramount Plus. We'd like to learn more about this. Is this an issue with all the content on the platform?
We would also recommend to take a closer look at some troubleshooting provided by our support page here: How to resolve a channel playback issue - Roku Support.
Let us know what you find out.
Thanks,
Rey
Roku Community Moderator
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Re: Closed Caption not syncing with paramount+
Good to know I am not the only one having syncing issues. And the syncing does work with some shows. or at least one. My subscription to Parmount plus is through apple where syncing is just fine, is there a souution ?
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Re: Closed Caption not syncing with paramount+
I tried all the resoultion suggestions prior to posting. None worked.

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Re: Closed Caption not syncing with paramount+
Hi @Jmusich,
Thanks for keeping us posted about this!
In this case, we'll need more of information here and we'll need your help please share with us the details below.
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Specific content title that has an issue.
We would also recommend reporting this issue to the channel support team. Most of the channels on Roku are handled directly by the channel provider themselves. This issue likely needs to be addressed with an update that is handled directly.
You can contact them here: Paramount Plus Support.
All the best,
Rey
Roku Community Moderator
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Re: Closed Caption not syncing with paramount+
What is happening on the roku end to correct this ? My Parmount plus account is through apple. If I access through the apple plus app syncing works as it should.
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Re: Closed Caption not syncing with paramount+
RokuERey,
I am having this problem also. Captions display 4-5 seconds before audio track on Paramount Plus. Other channels such as YouTube TV are working fine. No app or system updates are available.
Info requested by you:
Roku device model: TCL model 65S425 Hardware ID 7133X
Tracker ID: 28-257-550
Program Mayor of Kingstown S3 E4
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Re: Closed Caption not syncing with paramount+
The problem is presenting itsel the same way on both of my Roku Ultra devices exactly as you describe with the time difference. But my guess is it is coming somewhere in the roku universe. When I watch Paramount Plus through my apple plus app on the roku the CC work just fine.
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Re: Closed Caption not syncing with Paramount Plus
Same issue for me. None of the listed troubleshooting steps make a difference. Closed captions appear about 5 seconds before the dialogue.