Channels & viewing

[proddin]

This is still an issue as of February 25th, 2025!

Example: 
Murdoch Mysteries: S15:E13 Murdoch on the Couch

Captions start 30 seconds too early:
- Captions can be seen starting at 52 seconds, during the intro sequence, but the people in the show do not speaking those lines until 1:22

I believe the reason for the 30 second out of sync is due to additional video in the beginning:
- 20 seconds of the "TEST" video (rainbow color vertical bars and test tone playing)
- 10 seconds of a "Picture Shop" countdown
Then the actual episode starts to play at the 30 second mark in the video player.
Most likely the captions track has started when the video player starts, and not when the actual episode video starts.

[RokuJharra-Q]

@proddin Welcome to the Roku Community!

Appreciate your effort in providing such detailed information regarding this issue. Please be assured that I will forward it to the relevant team for their consideration and further investigation.

Thank you for your understanding.

Best,
The Roku Community Team

[janlewis]

Starting with Season 6, the cc is not syncing with the correct episode. It is now April 18 and the issue is still not fixed after it was reported in October 2024. When will this be fixed?

[RokuEmmanuel-D]

Hey, @janlewis.

Thanks for chiming in!

Could you also share which specific episode you have encountered this issue in closed captioning? 

We'd be happy to take a closer look!

Roku Community Team