Channels & viewing

[Jimmie-d]

What is the channels support phone number?

[RokuTakashi]

Hi, @Jimmie-d

Sending you our welcome here in the Roku Community.

We acknowledge your inquiry regarding the Weather Channel's contact for support, and we'd be more than glad to assist you with that.

For more information regarding their contact information, kindly visit Weather Channel Support - The Weather Channel

We hope that your concerns will be sorted out soon, and if there's anything we can do to assist you further, please let us know.

Best wishes,
Kash

[Hull]

Same Thing May 26th, 2024. What junk.

[RokuRey-V]

Hi @Hull,

We acknowledge the challenges you may be facing while trying to log in to the Weather Channel. Please refer to @RokuTakashi accepted solutions post above.

For the best assistance, it is recommended that you contact them directly, as they oversee the management and regulation of this channel.

Hope this helps.

Regards,
Reyn

[itzallwood76]

Why was this listed as the solution? Was this matter resolved? If so, how? It's been over a year since the original post, but I'm experiencing the same issue.

[andyross]

How are you trying to log in? Are you using it as a TV Everywhere app with a TV subscription from another service? Or as a stand-alone subscribed through https://streamtwc.com/ ?

[RokuCarly · Accepted solution]

Hi, @itzallwood76.

Greetings from the Roku Community.

Thanks for letting us know about having trouble logging into your Weather app account. We'd be happy to share further information about this. 

Firstly, we would like to inform you that Roku doesn't manage channel logins or authentication. We would highly recommend directly coordinating this with the service provider as they manage and maintain their app on the Roku streaming platform independently. 

You may reach them here for further assistance: The Weather Channel Support

We hope you find this information helpful.

Warm regards,
Carly

[suebeedoo]

That is all well and good but I have a paid subscription until the summer of 2025 and have not been able to login for a long time and got NOWHERE with the Weather Channrl support service. Buttery couldn’t resolve it and escalated it and the “crickets” since the third week of September.  Don’t renew their app if they can’t make it work on Roku!

[suebeedoo]

Not buttery!  Support couldn’t resolve it!