Channels & viewing

[RokuTakashi]

Hi, @Acemantana

Thanks for keeping us posted. To upload an image here in the Roku Community, there would be an icon called "Insert Photo" when you tap the reply button. Then, you'll be able to attach an image.

We look forward to your response.

All the best,
Kash

[thethatneverwas]

Hi @RokuTakashi - 

Thanks for chiming in on this thread.

I think we're all getting exactly the same screen. It's a blank grey screen with nothing but a Disney logo near the top left. There is a link to a video earlier in the thread that shows the screen.

[Acemantana]

here’s a pic Disney plus grey screen  

[RokuJanadeeK]

Thanks for the information, @thethatneverwas and @Acemantana.

To make sure, could you connect the device to an alternative network, such as a mobile hotspot, as previously suggested?

If doing so would not make any difference, please provide us the following details:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once more information has been gathered, we can pass it along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely
Janadee

[eliwap]

Having the same issue

[RokuJohnB]

Hi @eliwap,

Welcome to the Roku Community!
We'd like to take a closer look into this issue that you're having with the Disney+ channel. Are you getting any error codes or messages? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[saturnxmars]

Hi, I'm having the exact same problem here, with no error codes or anything, just the Disney+ logo like the other users. However, there was a payment problem with my family account, so I need to use another one (my personal one) and it won't let me sign out (I can sign out perfectly in other devices, such as pc and android). So yeah, it's like the Disney+ channel is bricked on my Roku or something like one of the users above said. 

[maccady]

Dear Roku support. We have tried everything. We have a gray screen with the logo at the top left. It is the Roku's fault. Why is there not an answer for this?

//Mac Cady

[Insaneviolist]

I’m still waiting for an answer to my case that was opened with Disney+. I was promised a refund on my D+ and an email update. Neither have happened, and I have a case number. Disney+ admitted that there is a problem with a number of accounts and Roku use. 🤷🏻‍♀️

[maccady]

Keep me updated!!! Roku is really blowing it.