Channels & viewing

[Fkitchen]

I select HBOMAX from the menu,  the logo screen comes up,  switches to 3 dots spinning for a few seconds and then just a black screen.  It goes no where from there.  I've unplugged the modem,  the Roku device, and removed and re-installed the HBOMAX channel but all had same results...black screen.  Any ideas?

[RokuKariza-D]

Hello @Fkitchen

Thanks for reaching out here in the Community!

Did you restart your Roku device before re-installing HBO Max? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know if there's any difference after.

All the best,
Kariza

[Bpop]

I am having the exact same problem. I have done everything step by step they say to do. I have factory reset and many other attempts also

[RokuKariza-D]

Hi @Bpop

Thanks for the post.

Could you tell us more about your concern? Does the issue only occur on HBO Max or across other channels installed on your Roku device? Please let us know. We'd like to know more about how we can help. 

We'll keep an eye out for your reply.

All the best,
Kariza