Channels & viewing

[Rich1007]

I am missing an episode of Eastenders on BritBox through Roku. On the stand alone BritBox app it shows up, but I cannot cancel the Roku version and sign up with the standalone because it keeps telling me I am already signed up for BritBox. 

I moved to purchasing BritBox through Roku because I had an issue with the standalone version that nobody could figure out. How hard is it to make sure I get every episode that I am paying for? What can be done to resolve this? I am missing episode 13 aired on 1/22/2024.

[RokuCarly]

A warm welcome here in the Roku Community @Rich1007.

It is highly appreciated that you have brought this to our attention. 

Rest assured that we will coordinate this with our Roku team for further review and correction since your subscription to BritBox is under Roku and you're streaming this through The Roku Channel.

Once we've been notified of new updates from the team, we will make sure to inform this thread. 

In the meantime, we humbly request your patience as we work on this. 

Best regards,
Carly 

[Rich1007]

I still do not see episode 13 that aired on 1/22/2024. All the other episodes are there but not that particular one. Can this please be looked into?

[RokuJechealR]

Hi @Rich1007,

Greetings from the Roku Community!

Please refer to the post above by @RokuCarly that we will coordinate with our Roku team for further review. Rest assured, once more information is available, I'll be sure to update this Community thread.

Thank you for your kind understanding regarding this issue.

All the best,

Chel

[Fritz12]

Missing episode 3 on Roku BritBox and stand alone BritBox has it available for viewing. Apparently, Roku is not obtaining all episodes from shows being aired on BritBox, big problem.  Cancel Roku subscription and join through BritBox.

[RokuJohnB]

Hi @Fritz12,

Welcome to the Roku Community!
We'd love to investigate further this issue that you're having with the BritBox channel. May we know the name of the movie or show in which you're seeing this problem? Is this happening to all content on the BritBox channel?

We'll wait for your response.

Thanks,

John

[Diane777]

Now it's April of 2024. Missing so many seasons and episodes Of Coronation street, The House Across the Street and so on. I think I'm going to cancel. I'm Beginning to believe corporations make more money that way. Sign up for more pay channels. I say it's almost time to cancel.

[RokuJanadeeK]

Hi @Diane777,

We appreciate you flagging these missing episodes on Britbox with us, and we sincerely apologize for any inconvenience this may have caused.

We were able to reproduce the issue, and with that, we'll surely let the appropriate team know about this for further review and investigation.

Your patience and understanding in the meantime are highly appreciated.

All the best,
Jandee