Channels & viewing

[Simcat]

I went to sign up for the 7 day britbox trial on my player. It wouldn't progress past my pin. I turned the pin option off via web and restarted the player. The same problem persisted. It still asks for a pin!?

I managed to sign up for the trial on the website but it doesn't work. I still have to go thought the pin sign up on the player.

Is there something I'm missing?

[RokuERey · Accepted solution]

Hi @Simcat,

Thanks for joining us here in the Roku Community!

Thank you for bringing this issue to our attention. To address the channel authentication matter, we recommend reaching out to channel support for further assistance. In the meantime, we can walk you through the steps to clear the channel cache.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You can contact them here: BritBox Help Center.

Thanks,
Rey