Channels & viewing

[SirMatthewKBE]

Starting tonight, I am having a serious issue with Pluto TV app.  I cannot get the guide to load.  The app itself works, however, I am stuck on whatever channel it happens to be have been on last.  I cannot get the guide to load.  It works fine on my phone and on my computer in browser, but on my Roku Ultra 4801RW, the channel guide just sits there.  I can watch ANYTHING that is available on-demand, I just can't seem to get it to bring up the guide so I can change the channel to my favorites.  I get an occasional error message about a connection, but my connection, according to my Roku, is excellent.  Every other app on my Roku works just fine.  Anyone else having any issues?? 

Steps I have taken: 

Rebooted router, then rebooted Roku.  Uninstalled and reinstalled Pluto TV.  Checked for updates for both Roku and Pluto.   

[SirMatthewKBE]

I think I'm losing my grip on reality.  I used my phone as a mobile hotspot and it works again! But the connection is slower than the 5G connection to my router! I honestly don't understand this. 

[RokuJharra-Q]

@SirMatthewKBE Thanks for keeping us posted.

For this matter, it is recommended that you contact Pluto TV support directly and ask for further assistance with your concern.

It is important to note that subscriptions and content, such as Live TV programming on a specific app, are managed and maintained by their respective channel providers. They can guide you through the steps to operate on their app and assist you with any other concerns.

To contact them, refer to the Pluto TV support team.

Hope this information helps, and let us know if you need further assistance.

Roku Community Team

[SirMatthewKBE]

I did contact them.  Thanks.  I still am having an odd issue, though.   I wasn't sure whether it was a Pluto TV issue or a Roku issue.  

[RokuJharra-Q]

@SirMatthewKBE Thanks for the reply!

If you're having trouble with the isolated app, it’s probably an issue with the app itself. Can you let me know what error message popped up when you tried to access it?

In the meantime, for a detailed guide in resolving this issue check out our support article on Issues playing shows and movies on your Roku device

Let us know how it goes.

Roku Community Team