Issue Tracking Board

[AsifD]

I'm having same issue with my sharp Roku TV after the update. 

[RokuMaryEF · Accepted solution]

Hi Community users,

We sincerely appreciate everyone who reported and for their patience, while we try to resolve this issue with the Roku TV home screen displaying a blank screen, only showing the Roku TV clock and time.

Update: 6/21/2024

We recommend performing a manual factory reset to resolve this issue.

1. Using your Roku remote, go to Settings > System > Advanced system settings.
2. Select Factory reset (or Factory reset everything on Roku TVs) and follow the on-screen instructions. Note: This will erase all your data and settings.
3. For devices with a physical reset button (located on the back/bottom), press and hold it for 10 seconds. The light will blink rapidly to confirm the reset.

Important Note: Ensure to press and hold the factory reset button for only 10 seconds.

For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support

We apologize for the inconvenience and continued participation in our community.


Best regards,
The Roku Community Team

[BrianKalin]

Having t(e exac5 same issue. Unable to use the remote as only the power and volume buttons display anything. Tried a hard reset and exactly the same issue occurs. Cant use the remote as it will not bring up any menus on the tv                      

[RokuERey]

Hi @BrianKalin,

Thanks for sharing your report here in the Roku Community!

We see that you're having the same issue with your Roku TV, and we'd like to learn more about this and see how we can better isolate this case. 

Could you provide a photo of the issue, or can you elaborate if you're still seeing the Roku logo on the left-side corner of the TV? When did you start seeing the issue occur?

Please let us know more about this so that we can further assist you.

Thanks,
Rey

[tlholt]

Did you ever find a resolution to this issue? It's not worth much if a customer can't watch it

[RokuERey]

Hi @tlholt,

Thanks for joining us here in the Roku Community!

We get that you're also having the same issue and we're sorry for the trouble. We'd also like to know the information right above your post and see how we can better address this issue.

Please keep us posted!

Thanks,
Rey

[tlholt]

My grandsons TV is only a year old. He has no apps on the screen as well. I've unplugged it, and left it off for 5 mins. 

Have you found a resolution? 

[RokuERey]

@tlholt,

Thanks for the update!

If possible, could you share a photo of this issue? Are you still seeing the navigation settings on the left side of the screen? If you're still seeing the options, please follow these steps: navigate to Settings > System > Power > System Restart. Then try again if the issue persists.

Thanks,
Rey

[tlholt]

So, Roku has no resolution? Am I supposed to do this everyday? Seems like customers that are dealing with this issue daily,  should be able to have their faulty TV replaced. At some point, the restart will not be an option for operation

[BrianKalin]

This is what I see when the tv is powered on. Even after a reset this is all that displays