Thanks for the follow up.
It looks like you've done extensive troubleshooting and I completely understand the frustration that you may be feeling. It's possible that there may be an issue that we may need to investigate further. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
- what specific episode does this issue occur
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- photo of what is shown on screen when this issue happens
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to hearing back from you.
Roku Community Moderator