Channels & viewing

[irishkhan]

I have stand alone App I watch on Roku tv.  It was FiNE until recent Roku System Update.  Now too many glitches once again.  I signed out, uninstalled, restarted several times. I couldnt even get the sign in part to open for me to enter email/password without trying repeatedly. Now I can only see some of the programs I saved on my WATCHLIST.  (A few tv shows but movies are completely gone from list). "view all" does not show more. My Britbox account works fine on website/ android phone. PROBLEM IS ONLY ON ROKU !!!. ROKU DID SYSTEM UPDATE DEC 13TH. Version 14.1.4 Build 7708.  Your Updates SCREW UP SOMETHING EVERY TIME !!  Please fix asap.

[RokuTakashi]

Hi, @irishkhan 

Welcome to the Roku Community.

Thanks for informing us about the issue you've experienced with the Bribox app on your Roku device. we understand how this affects your streaming experience. Our team would like to investigate this issue and encourage your cooperation for us to take this matter further.

To assist us with the investigation, can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

With the details below, our team can investigate further.

We hope for your response.

Thanks,
Kash

[irishkhan]

Tracking # issue ID NN-508-714

roku device: TCL model 435455

Serial #: XO1200LUTDNN

Device ID: SOJNH27UTDNN

Software version: 14.1.4 Build 770G-CG

Thanks

[irishkhan]

[irishkhan]

I forgot the Channel Build version. For Britbox I have Version 3.114 build 1.

[RokuRiamie-D]

Hi @irishkhan,

Thanks for your response and for providing the details of your device.

Could you please provide more details about the glitches in your Britbox channel? You mentioned that you can't even get to the sign-in screen. Could you please tell us the exact behavior of the application?

We'll wait for your update!

Thanks,
Riamie

[irishkhan]

After several reboots I was able to get the sign in page to open.  I am signed in now.  The problem is with my "watchlist" within Britbox that only began after the Roku system update.  Previously, I was able to see everything I've added to my Watchlist.  When I'd go to "view all" it showed me everything in both the movies & tv shows categories.  NOW:  all the movies on my list have disappeared from view & it only shows me 22 tv shows.  When I go to "view all" it will go no further than listing those same shows at the beginning of my Watchlist.  It will not display the rest of my Watchlist" at all.  This only happened after the Roku Update & my other apps are fine.  If I go to Britbox website directly or on android phone I can see everything, but NOT VIA MY ROKU TV app.

[renojim]

@irishkhan, Britbox is responsible for their app.  If something changed after a Roku update, Britbox changed their app.  It's not unusual to get app updates after a Roku update.  There's no way a Roku update could affect an app in the way that you're describing.

[irishkhan]

I disagree.  The problem began suddenly & when I looked to see if there had been a recent Roku System Update THERE WAS !!!  its been my experience that Rokus System Updates cause glitches EVERY TIME.  The issue I am having does not appear when I view Britbox via any other method or device..  I have never had a problem with them.  ITS ONLY HAPPENING ON ROKU which is my tv.