Channels & viewing

[StevenCee]

@RokuCarly  Hi, not sure if I received the email, or did what it requested, but in any event, the problem persists!
I was watching this show just fine, on my Roku TV, but when I moved into the room with my computer, and tried playing it, it's almost PITCH BLACK!!

What the **bleep** could be causing this??  I don't have this issue with any other streaming I do on this computer, only from Roku, why?Screenshot of Roku Channel

[StevenCee]

EVEN THE FEEDBACK WINDOW DOESN'T WORK RIGHT!

I fill out the entire form, hit Send, and voila!  NOTHING:

An Unexpected Error has occurred.

• Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 54BF0E18.

  Click your browser's Back button to continue.

Return to my original page

[RokuRiamie-D]

Hi @StevenCee,

Thank you for posting in the Roku Community!

We appreciate you for letting us know that when you tried to watch content on the Roku Channel Store online, the display was too dark. We would be more than happy to assist you with this.

We are interested in understanding whether this issue occurred exclusively with certain movies in the Roku Channel store or if it affected another movie. Additionally, could you provide us with the name of the specific movie with which you encountered this problem?

We look forward to your response.

Thanks,
Riamie

[StevenCee]

@RokuRiamie-D  Hi, no this is not happening with any particular movie or channel, but occurs probably 70% of the time!  Sometimes it's so dark it's unwatchable, even if I turn my computer brightness setting all the way up. it's quite frustrating, especially as this doesn't ever occur in streaming from any other site I may go to...

[RokuRiamie-D]

Hi @StevenCee,

Thanks for the update!

Could you please tell us what web browser you tried to open our Roku channel website? We recommend you try to open it on a web browser like Edge, Incognito, or Google Chrome.

We look forward to your next update!

Thanks,
Riamie

[StevenCee]

I may be using Firefox, Safari, Brave, & sometimes Edge or Opera. I know this issue is not restricted to just one browser, as it's been happening on at least several of the ones I use.