Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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atc98092
Community Streaming Expert

Re: 2022 June NEW BBC iPlayer loading problem

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BBC has complete control over the Roku devices that they will permit their channel to work on, and they are very strict about not allowing other models to use it. See this link for the devices that the BBC permits their channel to work on. There are five different models of Roku players with 2 in the name, so I don't know exactly which one you have. 

Dan

Roku Community Streaming Expert

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Re: 2022 June NEW BBC iPlayer loading problem

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I’ve just purchased my RR32HD1 & frustratingly BBC iPlayer is the only channel not working. Any ideas when this is going to be fixed? If it isn’t imminent then I’ll simply send it back and get a different make of TV, which I don’t really want to do.

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atc98092
Community Streaming Expert

Re: 2022 June NEW BBC iPlayer loading problem

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@Wolvesblogger Issues with a single channel have to be addressed by the channel provider. In this case, that is the BBC themselves. They happen to be very picky about the devices they will allow their channel to work on, and it's not something Roku can alter. The channel developer has sole control over those functions. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Aravis
Newbie

Re: 2022 June NEW BBC iPlayer loading problem

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I've been in touch with BBC and this model is not supported.

I then spent an hour in a live chat with Roku having to remind them constantly that I had contacted the channel.provider and they had said to contact them.

Finally discovered that Roku are not the manufacturer- RCA need to be contacted to follow up with BBC direct.

Not happy about this at all.

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atc98092
Community Streaming Expert

Re: 2022 June NEW BBC iPlayer loading problem

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It has nothing to do with the manufacturer of a Roku TV. Doesn't matter if it's RCA, Insignia, Sharp, etc. The BBC has sole control over the devices they permit their channel to be used on, and there's nothing Roku or anyone else can do about it. BBC has to permit it to be used on your device, no one else can do anything about it. If the BBC is telling you to contact someone else, they're blowing you off. It's under their control and no one else.

The BBC is stricter than most other channel providers. They get into the specific model that can be used, while most other providers simply restrict by geographical location (if they restrict at all). But again, the BBC is the only one that can change it. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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Re: 2022 June NEW BBC iPlayer loading problem

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It is accessible via the Freeview button on the remote though, bizarrely.

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