It has nothing to do with the manufacturer of a Roku TV. Doesn't matter if it's RCA, Insignia, Sharp, etc. The BBC has sole control over the devices they permit their channel to be used on, and there's nothing Roku or anyone else can do about it. BBC has to permit it to be used on your device, no one else can do anything about it. If the BBC is telling you to contact someone else, they're blowing you off. It's under their control and no one else.
The BBC is stricter than most other channel providers. They get into the specific model that can be used, while most other providers simply restrict by geographical location (if they restrict at all). But again, the BBC is the only one that can change it.
Dan
Roku Community Streaming Expert
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