Channels & viewing

[srkenady]

We paid $39.99 for this subscription, but it does not work. I tried to cancel it, but the only ROKU account channel subscription option is to "NOT RENEW". We haven't been able even to use it!!! We are feeling very RIPPED OFF!!!!

Please help!!! 

[JWS9518]

You might want to reach out to Triathlonlive's customer support.

support@triathlonlive.tv

[RokuJharra-Q · Accepted solution]

@srkenady Welcome to the Roku Community!

Thanks for letting us know about this issue. I would be happy to help!

Follow the steps to help resolve the issue:

1. Restart Your Roku Device/TV
2. Uninstall and Reinstall the App
   - Highlight the app, hit the star (*) button on your Roku remote, and select remove.
   

If that doesn’t resolve the issue, you can reach out to the channel provider for further assistance.

Cheers,
The Roku Community Team