Channels & viewing

[SPrice809]

My Apple TV app won't load; it just cycles back to the screen where I started. This is a new problem. I'm using a Roku Sharp TV. I've tried updating the app, as well as removing the channel and re-installing it. It says it is Version 8.1, Build 84. This was working fine until just recently.

[DBDukes · Accepted solution]

@SPrice809 

When you removed it, did you reboot the Roku before you reinstalled it?

1. Remove the app.
2. Reboot the Roku. Don't turn it off and back on. Do a restart via the menu.
3. Reinstall the app.

All three steps in that order.

[SPrice809]

I just checked, and Apple TV is working just fine on the other 2 TVs in the house. The only difference is that the other 2 are Roku devices rather than the built-in version in the Sharp TV, but this problem just started on our "main" TV.

[SPrice809]

Is that the "system restart?"

[DBDukes]

@SPrice809 

Yes.

[TrooperDada326]

Be sure the Roku is up to date

[Bobog]

This solved the problem I had with Apple TV in Roku.

Thanks!

[Una7]

This did not work for me. I have the latest version of Roku Express with advanced display options. My older Express without it plays all videos. It also updated the Apple app today. The new Roku Express didn't.

I have also tried all the suggestions of changing the display settings. What worked temporarily was I unplugged the Roku, turned off my TV and reconnectrd my network and then restarted it. It worked for 2 episodes and then stopped. I think its an issue with the latest Express model. Can you please ask Apple to update the Apple app for this model? 

[NanaNise]

Does anyone have another suggestion?
I have updated my Roku (4660 ultra), updated the channel, deleted the channel, did a restart from the system menu then reloaded Apple TV and nothing has helped. I don’t know what else to do. Any other ideas?

[RokuDanny-R]

@Una7 @NanaNise

Thanks for the post.

We would first try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If you are still experiencing an issue, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny