Channels & viewing

[Flokic]

Can anyone please explain why there's Apple TV+ on Roku 2 and 3 but not on Roku 4? Will it ever exist on Roku 4, is there a justification for this!?

[Williamt100]

This morning I successfully added Apple TV to my Roku Ultra (OS 9.1), however, it did not automatically appear on my Roku 4 (OS 9.2).

In fact, I can't even find it in the channel store on the Roku 4 -- is this app restricted to Ultra HD only?  My Roku 4 is connected to an HD receiver, but it is not Ultra HD. 

Thanks in advance for any advice on this.

Bill

[iFrog]

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@Williamt100 wrote:

This morning I successfully added Apple TV to my Roku Ultra (OS 9.1), however, it did not automatically appear on my Roku 4 (OS 9.2).

In fact, I can't even find it in the channel store on the Roku 4 -- is this app restricted to Ultra HD only?  My Roku 4 is connected to an HD receiver, but it is not Ultra HD. 

Thanks in advance for any advice on this.

Bill

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Hi Bill,  I can't speak for Roku 4 owners, as I don't own a Roku 4.  I have a 2017, and 2018 Roku Ultra, which is the same hardware, but the newer one came with the JBL earbuds. Anyway for me, I found the AppleTV channel under new and notable in the channel store.  As long as you have OS 9.2, you should be OK.  I haven't heard any other requirements but that.  One thing you might check is to see if you have the latest 9.2 build in software update under Settings:System:Software Update.  I had 2 different builds pull down.  The first only installed on the 2018 unit, the second one, installed on both.

The correct build number should be: 9.2.0 build 4106.  Hope this helps.

[Williamt100]

I saw from the Roku Support Web Site, that the Apple TV app is not available on the Roku 4 -- I'm a bit surprised by this.

[iFrog]

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@Williamt100 wrote:

I saw from the Roku Support Web Site, that the Apple TV app is not available on the Roku 4 -- I'm a bit surprised by this.

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Might have to do with requiring HDR support.  The Roku 4 only supports 4K. It could be something else like CPU and RM, etc but HDR support seems most likely.

[atc98092]

The people to ask are at Apple, not Roku. Only the channel developers can make the decision about what platforms to offer their channels.

It's only a guess on my part, but it might be because the Roku 4 is the only Roku 4K player that doesn't support HDR, and they didn't want to have to code the application differently for a single device. 

[Flokic]

I can confirm tomorrow but I'm pretty sure there is an 4k HDR setting option on the Roku 4.

[atc98092]

Nope. I had a 4, and my granddaughter uses it now. No HDR support there. It was replaced by the Ultra 4640, the Premiere and Premiere+, which first offered HDR support.

[Flokic]

Well, even so, there's no justification, any decent app supports the roku 4. For example:

https://help.moviesanywhere.com/hc/en-us/articles/360001390766-Does-Movies-Anywhere-support-4K-and-H...

I guess Apple doesn't really take roku seriously, can't blame them.

[toondog]

No Atmos?