Hi, @Natalie_Amador.
Greetings from the Roku Community!
Thanks for reaching out here about the issues you're currently experiencing with the features inside the Apple Music app on your Roku. We'd love to help you contact the right support for this.
Firstly, please be informed that the Apple Music app is being maintained and updated independently by the channel provider. It seems like this is a feature issue inside their app and we highly recommend directly coordinating this with their Support team.
You may reach them here: Apple Music Support
We hope this will be sorted out soon.
Best regards,
Carly
Carly Y.
Roku Community Moderator