Channels & viewing

[misscdr]

I have a streaming stick in my bedroom.  A few days ago my YouTube was active and all good.  Two days ago I went to watch YouTube (not YouTube tv) and I was signed out.  My screen initially asks me to sign in to my Google account.  I go through the motions and I receive a message stating I was unable to login. My screen goes grey and my only options are to start a new account, kids YouTube and guest.  None of the options work.  I have deleted the app, restarted my Roku and re-added the app and tried to login.  I’ve refreshed my app, I’ve deleted the app, turned off the tv and then gone through the re-adding, I’ve cleared the cache, I’ve gone to google to verify I have no errors.  I’ve gone to my app on my phone, no problems accessing YouTube!  I’ve gone on my computer, no problems! I’ve done everything I can think of.  I’m not sure if this is a Roku problem or a YouTube problem. Please help!!!  Oh and my internet is excellent per Roku system check testing so not that… ughhh

[RokuTakashi]

Hi, @misscdr 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for informing us regarding the issue you've encountered with the YouTube app, specifically with an error in logging in to the app. Our team would like to take a closer look so we can review this matter further. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Image referring to the issue.

The details we will receive are the basis of our review. We will highly appreciate your response in this matter.

Best wishes,
Kash

[misscdr]

@RokuTakashi 
Roku device: 3800x Roku Streaming Stick

SN: YF00C6208510

Device ID: CT387C208510

Software Version: 14.0.4

Tracker ID: 10-467-029

Channel Build Version: 2.20 build: 110005162

[misscdr]

@RokuTakashi 
The two screen shots are after I go through the motions of using the QR code and logging in.  I get a successful notification, then when it hits the TV app, I get the something went wrong, sign in failed, try again.  I’ve tried both the QR code and just going to their activation site.  Both end up with that error? 

[RokuTakashi]

Thanks for keeping us posted, @misscdr 

We appreciate you for providing the information we have requested. Please be informed that the details have been forwarded to the appropriate Rokuy team for further review and investigation. Once more details have been gathered from the team, we'll keep you updated.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[RokuTakashi]

Hi, @misscdr 

Our team would like to inquire about a follow-up!

May we know if you're still unable to log in to YouTube? 

Keep us posted, and we'll continue to assist you in addressing this issue.

Best wishes,
Kash