Channels & viewing

[txwingfoot]

Is this email I received a spoof or phishing email, or is it true ?

Dear Customer,

Amazon will no longer be supporting the Prime Video app on your Roku device (The specific models no longer supported are: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X) as of 1st November, 2021. We are continually upgrading our service and this occasionally means we can no longer support certain device models.

To help you to continue streaming your favorite content, customers may purchase a new Roku device at a discount. Log in with your Roku account to see the offer: https://my.roku.com/upgrade/prime-exclusive-upgrade/details.

A complete list of compatible devices where you can continue to watch Prime Video can be found here: https://www.primevideo.com/help/?nodeId=GXMWDGNCPX2JLPFH.

Thanks for watching with us.

Sincerely,

Prime Video

[RollingDoc]

JUST received this today... an offer for a very low priced "Roku Express" comes along with it. Wondering if this all fits with knowledge here (and is not some scam, doesn't look like it, but..)? Thanks.

Amazon will no longer be supporting the Prime Video app on your Roku device. The specific models no longer supported after November 1, 2021 are:

• 3500X
• 2710X
• 2720X
• 2700X
• 3050X
• 3100X
• 2400X
• 3000X
• 2500X
• 2450X
• 3400X
• 3420X

We are continually upgrading our service and this occasionally means we can no longer support certain device models.

[atc98092]

I believe that it is accurate that Amazon is going to drop support for older players. Many providers don't support those models. They simply don't have the processing power to work with the latest channels. Some of those models are close to 10 years old (if not more). I have a 3100, and it's useless for most channels. It's been at the bottom of a drawer for years, and only comes out if I need to test something for a user. 

[Nixx]

I received the same offer today and came here to check the validity.  Not sure which new Roku I want to purchase though...express or other model?

[RollingDoc]

Right, which one to replace... the express is being 'given away' more or less.

[DBDukes]

@RollingDoc 

It seems reasonable. Roku itself still officially supports only four of those devices listed, and they are really old, underpowered devices, dating from 2013 & 2014: models 2700, 2710, 2720, & 3500. All the rest in that list are already not supported by Roku, and have not been supported for years.

For any of those four devices still officially supported by Roku, I'd recommend upgrading from them anyway.

If you do decide to purchase a new Roku device, the Roku Express 4K+ is on sale, costing only $5 more than the Roku Express. The Express 4K+ is a far superior device, and would likely be a better choice than the Express.

[atc98092]

I second going with the Express 4K+. WiFi remote, 4K/HDR support, fast processor, excellent WiFi radio. No comparison with the "regular" Express.

[Natbug49]

I was wondering..did anyone else get an email from Prime video stating it would no longer work on certain roku models after Nov 1st? It looks like the X models (12 total). I'm wondering if this is a real email. 

[melbapeach]

I got the same email from Prime.  I am wondering what Roku model I need to replace all of my units.

[RokuKariza-D]

Hey @Natbug49

Thanks for the post.

Channels on Roku are developed and maintained by the channel developer themselves. We would recommend reaching out to the channel's customer support team for more information and confirmation if the email you received is real. 

You can contact Amazon Prime Video support here.

All the best,
Kariza