Channels & viewing

[wham]

This is happening yet again, on the very same episode.  Thought this was fixed as up until 2 hours ago it was on the correct episode, now it has repeated that SAME episode (back when this was first reported in November) for the last 2 hours!!  Can you get this fixed once and for all?  It is very frustrating as it would seem this should be a simple fix, yet here we are again.

[wham]

Seems all of S6 was affected --that same episode played for entire season.   Now into season 7, the correct episodes are airing.

[lizardquinn]

So we just never get to watch season 6? Great. BTW, it's happening again! Why do they only air Mad Men during holiday weeks and why does this always happen?

[lizardquinn]

This is happening again. Same issue. Same channel. Same episode of Mad Men. You said you would report it to Roku and provide an update back in November 2023 and there is no resolution. What happened to customer service?

[RokuERey]

Greetings @lizardquinn,

Thanks for keeping us posted!

We're able to reproduce the issue, and I have passed it along to the appropriate Roku team for further investigation.

Thank you again for sharing this report and feel free to keep the Roku Community posted if you need additional support.

Thanks,
Rey

[lizardquinn]

Called again and selected technical support to report this. Roku, come on! This is the THIRD time in the last few months that this has happened. First in November 2023 and then in January 2024. Same issue every time. Why do you hate Mad Men? God forbid this would happen during your precious Breaking Bad. You always air Mad Men during holidays only and spend the rest of the time on every other series. This is clearly an issue on your end and not on the customers. How has this happened three times and you haven't fixed it yet? Life is grim now and I just want to watch a show I love. Is that asking too much? The guide lists what is airing in chronological order and yet like a record skipping I just see Season 6, Episode 1 over and over again. Enough! Fix it! It can't be that difficult when you are clearly airing all of the other seasons of Mad Men.

[wham]

Chiming in again that it is still repeating that same ONE episode; S6 Ep1.  Same episode that has been the issue every time this has happened in the past.  

[Dmozzer77sy]

Omg!!!! Stuck again on S6 E1!!!! Please fix this!!!!

[Parks5150]

Another AMC issue on Roku today. This time it's not TWD channel but Mad Men on AMC Showcase. S6-E1&2 are on repeat yet the episode description says S6-E9. 

Looks like this issue also happened back in November. However it was handled previously, please do so again asap.

[LizLemony]

As noted by other viewers, each time a Mad Men marathon airs on Roku Live/AMC Showcase Channel 372, Season 6 Episode 1 airs for 13 hours straight, after which Season 7 Episode 1 begins. Is this what your advertisers signed up for? The same problem has been occurring since last year, so it doesn't appear that Roku and AMC have the will to fix it. Disappointing.