Cameras & doorbells

[gerasco]

It’s plugged directly into the base station.  It’s flashing red for three straight days now.

[RokuJohnB]

Hi @gerasco,

Thanks for keeping us posted about the issue with the Roku outdoor camera!

We understand that you're having a problem with your Roku outdoor camera. Help is here. We have passed along your information to our Support team. They will reach out to you.
Please let us know if there is anything else we can do to help you.

Best regards,

John

[Cbeach5]

Geraso i just bought one of these and the battery wouldn’t go above 77%i charged it 2 days on the base station. Should i take this camera back or is it fixable? Im worried once the battery goes to 0 that it wont charge. After leaving it on a charger 2 days it should charge to 100% not 77% i just hung it today. Ive had no problems with the wired cameras. An yes my firmware is completely up to date 😂 

[gerasco]

Cbeach5 

My replacement camera was charging for 7 days and still flashing red.  I decided to go through with the activation process to see what would happen.  When it was finished, the app showed the battery level at 100%, so I went and installed it outside.

I would try to contact them through chat instead of using the boards.  I had to do get the process going on a replacement camera.  Have the serial number for the camera handy when you do.

These cameras feel a lot like Version 1.0 of a product line.  Lots of bugs that need to be worked out.

[Marelyn95]

My camera is not charging i did all the steps and nothing works

[RokuTakashi]

Hi, @Marelyn95

A warm welcome there in the Roku Community.

We're sorry to hear about your Roku Camera not charging. We're here to assist. May we know what specific Roku camera you are having issues with? Also, what steps have you performed in an attempt to resolve the issue?

Let us know more about this.

All te best,
KAsh

[Redtr61]

Mine is doing the same not charging at all.  I purchased two at the same time.  One charge an and one does not.  

[RokuJechealR]

Hi @Redtr61,

Welcome to the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. Can you please specify the exact steps you are taking to reproduce this issue so we can investigate further? In addition, please try to use a different charging cable to see if it helps.

With more detailed information, we will be able to assist you further.

All the best,

Chel

[RokuMaryEF · Accepted solution]

Hey everyone,

If your Roku Outdoor Camera isn't charging properly, here are a few things to check:

• Confirm charging source: Ensure the camera is plugged directly into the Roku Base Station using the provided cable.
• Allow for full charge: Turn off the camera while charging for at least 4 hours.
• Try a different cable: If possible, use a different Micro USB cable.

If the camera flashes red but the app shows 0% battery:

• Repair the camera with the Base Station.
• Update the camera firmware to the latest version.
• Manually switch the camera on/off using the power switch.

If the issue persists:

• Start a new thread in the Community.
• Contact Roku Support for assistance and provide the App Log ID:
  1. In the Roku Smart Home app, go to Account > Roku Support > Submit a Log.
  2. Choose Outdoor Camera > Battery Performance.
  3. Fill out the details, check "Send log files," and tap "Submit."

We hope this helps!

The Roku Community Team