Cameras & doorbells

[RokuRiamie-D]

Hi @SGifts22,

Welcome to the Roku Community!

We would be more than willing to assist you with your concern about your Roku Floodlight Camera SE.

Let's see if this will work for you. Kindly follow the troubleshooting process below.

Factory reset your Roku Floodlight Camera SE:
IMPORTANT: If a micro SD card is installed in your camera, remove it before performing a factory reset.

1. Plug in your camera if not already powered on
2. Press and hold the Setup button for 10 seconds
3. Wait at least 30 seconds for your camera to restart

After a successful reset, you will see the status light on your camera flashing red.

Connect your floodlight camera to the Roku Smart Home app:

1. Add your floodlight
   • Tap the plus sign from the navigation bar and select Add device
   • Select Cameras & doorbells and choose Floodlight Camera
   • Follow the steps in the app to install and mount your floodlight. For help with installation and mounting, reach out to a licensed electrician and refer to the mounting tips for Roku Smart Home cameras.
   • Once your floodlight is powered, it will stay on for 30 seconds and the camera will begin flashing red
2. Add your camera
   • Lift your camera from the motion sensor and press the SETUP button on the camera
   • Listen for "Ready to connect". When you hear the phrase, check the box and tap Next
3. Connect to Wi-Fi
   • Your 2.4GHz wireless network should be listed in the Wi-Fi network name pull-down
   • Learn how to identify and connect to your 2.4GHz network
   • Enter your password and tap Next
4. Scan QR code
   • Hold the QR code on your phone about 5 inches from the camera and listen for "QR code scanned. Please wait.". When you hear the phrase, check the box and tap Next.
   • Learn what to try if your camera cannot scan the QR code
5. Finish setup
   • After you hear “Setup completed”, the status light turns solid blue and your camera is ready to use
   • Name your floodlight camera and press Finish

For more details please visit our Roku Support article: How to factory reset your Roku Smart Home device | How to set up your Roku Floodlight Camera SE

We highly recommend you try the suggested troubleshooting above. Please let us know if the issue is persistent.

Regards,
Riamie

[Sumtimelivez]

WE HAVE ALL DONE THIS, MULTIPLE TIMES, FOR COUNTLESS HOURS. I EVEN RECIEVED A REPLACEMENT. STILL... UNABLE TO ADJUST BRIGHTNESS. UNABLE TO ACCESS FEATURES FORMERLY AVAILABLE IN APP. THE PROBLEM IS THE ROKU APP. FIX THE APP CUSTOMER SERVICE!!!!! WE ARE TIRED OF YOUR USELESS "SUGGESTIONS" TO KEEP RESTARTING OUR DEVICES. 

FIX YOUR APP

THE OPTIONS WERE AVAILABLE. NOW THEY ARENT. 

YES MY DEVICES ARE ALL UPDATED. 

YES, ITS THE SAME STUPID ISSUE ON IPHONE AND ANDROID APP.

ITS BEEN YEARS. WE ARE TIRED. FIX YOUR APP. 

[Sumtimelivez]

SAME EXACT ISSUE!

I was even sent a replacement.... it's not the device. It's their stupid app. I have also wasted countless hours of my life. The adjustability options were removed after one of their stupid app updates, on both iPhone and Android apps. Its been like this for OVER A YEAR for me.  I feel your pain. 

I NEVER BUY ROKU ANYTHING ANYMORE BC OF THIS ISSUE.

I NEVER RECOMMEND ROKU PRODUCTS ANYMORE BC OF THIS ISSUE. 

ROKU. WAKE UP AND FIX YOUR APP. 

[RokuRiamie-D]

Hi @GryHdz,

Welcome to the Roku Community!

We are glad to have you here sharing your concern about the Roku Floodlight camera that you're having trouble with adjusting the light. No worries, we're here to help.

Please follow these troubleshooting steps, and let's see if these will work for you.

• Make sure that your Roku Floodlight and Smart Home app is up to date.
• To adjust the brightness of your floodlight, open the smart home app and follow the steps below:

1. Select your floodlight camera from the Home screen
2. Tap Settings in the top corner
3. Tap Accessories
4. Tap Floodlight
5. Tap and drag the Brightness slider

To learn more about your Roku Floodlight camera please visit our Roku support article: How to set up your Roku Floodlight Camera SE

Please let us know if these troubleshooting steps help you top resolve your issue.

Regards,
Riamie

[maryleahe]

Mine same thing!  It shows my floodlight as an indoor camera it happen after app and firmware update. 

[Dlayne9067]

I have the same problem and I’ve never been given a solution to fix and the support for this company is useless. I wish I never spent the money on and spent more money with Ring. It would have been worth it to not constantly have problems 

[Dlayne9067]

If anyone has a solution please post. Support is useless here. I bought this system in January and it’s never worked. 

[Dlayne9067]

I’ve done all those steps so many times I’ve lost count and it’s never worked at all 

[maryleahe]

The app and the firmware need to be fixed.  It changed the type of camera to an indoor camera, please send fix.

[maryleahe]

We know where the accessory feature was, it no longer exist, please send firmware or app update!