Cameras & doorbells

[Theater205]

The above worked for me upon receiving the "2001" error code. Uninstalled app, restarted Android device, reinstalled and re-registered device...bingo.

[Goldsmith]

Failed to update ERROR CODE 2001 

FIX IT

[renojim]

@Goldsmith, try removing the app and reinstalling it.

[rramm67]

I am having the same issue what did you do to fix the issue?

[RokuDanny-R]

@rramm67 

Thanks for the post.

We would recommend first closing out the Roku Smart Home app and then opening it again to see if the issue persists.

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[jtsurfmom]

I'm having the same issues. I had to delete the app, restart phone, then reinstall the app.  So, Danny, when will this be fixed?  I was going to buy a second one but I'm going to wait until this issue is rectified.

[RokuDanny-R]

@jtsurfmom 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

Before deleting the app, restarting your mobile device, and adding the app back again, we would recommend trying to force close the Roku Smart Home mobile app and launching it again to see if that resolves the issue you are experiencing.

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[djsanti348]

Danny this does not fix the issue.  Only deleting and reinstalling, but then it comes back.  This is an issue with the app not every ones phone.

[RokuDanny-R]

Greetings @djsanti348 

Thanks for posting regarding the issue you are experiencing with the Roku Smart Home mobile app. 

We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• mobile device brand, model and OS version
• provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you.

Thanks,
Danny

[mwh7]

What does the 2001 error means?