Cameras & doorbells

[BayouBoyNKansas]

For the past 2 weeks I have events captured but when I attempt to view them video freezes and I have to close out app to be able to return. I can delete on ‘events’ tab but the events remain on the Home tab. I’ve reset the doorbell but without making any difference

Home tab after deleting on Events tab

[RokuReynan-L]

Hi, @BayouBoyNKansas.

Welcome to the Roku Community!

Thanks for reaching us about deleting the events. We're here to help.

To delete events on the home tab, tap on the event, then select the three dots. You will then see the delete icon.

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
The Roku Community Team

[BayouBoyNKansas]

I’ve had this doorbell over a year so I KNOW HOW to delete files, please note in my initial comments this is not emptying the files from the Home Screen even though I’ve deleted them on the Events tab

[RokuReynan-L]

Hi, @BayouBoyNKansas.

Thanks for clarifying us!

Could you please try to update the app? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team

[BayouBoyNKansas]

I’m technically astute; ive  done all the noobie stuff like what you requested. Even removed doorbell and did resets to factory and same screen appears minus actual vids because I deleted them on Events screen

[RokuReynan-L]

Hi, @BayouBoyNKansas.

Thanks for getting back to us!

We appreciate you letting us know about this. We'd like to look further.

Could you please help us with the information below?

• Camera model, MAC address, and Firmware version
• Phone brand, model, and OS version

We'll wait for your response.

Thanks,
The Roku Community Team

[BayouBoyNKansas]

I answered he email sent to me with the information requested but no response