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alemaster2016
Channel Surfer

Roku outdoor camera is not recording, but it takes photos

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I am having this issue as well. I got a replacement camera and since then it will not record. It will only take pictures. I've turned off all the settings and turned them back on. I power cycled the camera and the base multiple times. The article that was suggested in this topic did not fix the problem either.

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RokuJechealR
Community Moderator
Community Moderator

Re: Roku outdoor camera is not recording, but it takes photos

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Hi @alemaster2016,

Greetings from the Roku Community!

Thanks for letting us know about your problem with your Roku Smart Home subscription. Please go to the Roku Smart Home Subscription page. Under the Manage Subscriptions section, unselect the camera and select the camera that you want to have a subscription for. Select continue and choose Update subscription. A confirmation will appear that the subscription has been updated. This will ensure the subscription has been selected, updated, and applied.

Let us know how it goes this time, and we'll be glad to assist you further.

All the best,

Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Roku outdoor camera is not recording, but it takes photos

Jump to solution

Hi @alemaster2016,

Greetings from the Roku Community!

Thanks for letting us know about your problem with your Roku Smart Home subscription. Please go to the Roku Smart Home Subscription page. Under the Manage Subscriptions section, unselect the camera and select the camera that you want to have a subscription for. Select continue and choose Update subscription. A confirmation will appear that the subscription has been updated. This will ensure the subscription has been selected, updated, and applied.

Let us know how it goes this time, and we'll be glad to assist you further.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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