Cameras & doorbells

[alemaster2016]

I am having this issue as well. I got a replacement camera and since then it will not record. It will only take pictures. I've turned off all the settings and turned them back on. I power cycled the camera and the base multiple times. The article that was suggested in this topic did not fix the problem either.

[RokuJechealR · Accepted solution]

Hi @alemaster2016,

Greetings from the Roku Community!

Thanks for letting us know about your problem with your Roku Smart Home subscription. Please go to the Roku Smart Home Subscription page. Under the Manage Subscriptions section, unselect the camera and select the camera that you want to have a subscription for. Select continue and choose Update subscription. A confirmation will appear that the subscription has been updated. This will ensure the subscription has been selected, updated, and applied.

Let us know how it goes this time, and we'll be glad to assist you further.

All the best,

Chel

[MyRiswayslow]

I'd like to reply to this as Roku's customer support is incompetent in most cases.  I have found 3 issues why this happens.  1. Firmware needs to be updated.  2.  Restart the camera.  3. Main reason: I have multiple cameras on the account but only using 2 of them and paying for 2 of them.  The app with randomly remove the most recently added camera from taking video.  The possible solutions are: restart the camera, remove and re-add the camera (loose your past videos though).  Remove any non active cameras from the app.

Hope that helps anyone rather than sitting on a 45 minute chat to do the same thing.