Cameras & doorbells

[swagare2]

I have micro sd cards in my Roku interior cameras and after few days or weeks the Roku camera will say sd card not available or missing. I’d have to take them out and reformat them and put them in again. Tried two different sd card brands, still having this issue. Anyone else have this problem or solution? Thanks.

[P4121212x]

I’m having the same issue. 4 cameras that all have SD cards were working just fine, now undetected. Formatting, reinstalling, restarting cameras has zero effect. 

[RokuTakashi]

Hi, @P4121212x @swagare2 

Thanks for posting here in the Roku Community.

We acknowledge the difficulties you have encountered with your Roku camera regarding SD cards and appreciate your efforts to address this issue. To facilitate a thorough review, we would like to collect additional information to enable our team to examine the matter more closely.

• What specific Roku camera model are you having issues with?
• When did you first encounter the issue?

Additional significant information that we'd like to request are the following:

• Firmware version:
• Mac address of the device:
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log.)

We hope to hear back a response along with the requested details above.

Best wishes,
Kash