Cameras & doorbells

[RokuERey]

Hi @Ilesfamily,

Thanks for keeping us posted!

We would recommend trying some troubleshooting to see if that helps. Please refer to our support page here: How to fix Roku Smart Home device offline issues.

If no fix, please get back here and share with us the details below.

• Log ID
• ISP

We'll be looking forward to it.

Thanks,

Rey

[Bgngg]

The canned bot responses that give zero information and provide "help" links that ultimately push the reader to issues related to streaming devices are infuriating. The app doesn't have the ability to edit or change or reset wifi networks for connectivity issues after power failures. The only option is to remove/re-add the device. When the thing is mounted 15 feet in the air in zero weather that is challenging at best. Please fix the app to allow reauthorization of wifi without deleting the devices and stop shoving the no response replies down our throats. Thank you

[RokuJechealR]

Hi @Bgngg,

Welcome to the Roku Community!

We understand you're having a problem with the Roku indoor camera since it was showing an error code of 90. Did you try the troubleshooting steps that have been provided above by @RokuERey?

If the issue persists, please share with us the details below:

• Log ID
• ISP

Please keep us posted on how it goes this time.

All the best,

Chel

[akyttle]

I just solved my same issue. I uninstalled the app and reinstalled it. Google or Apple. When you sign back in your cameras are still there and running. I had forgotten my sign in so reset my password with ease thru email. It was the app not the cameras.

[ihatethiscompan]

Check that the camera is powered on?  Really?  All these complaints, and that's what you come up with.  Garbage.