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Re: Roku Smart Home indoor camera issue - error code 90
Hi @Ilesfamily,
Thanks for keeping us posted!
We would recommend trying some troubleshooting to see if that helps. Please refer to our support page here: How to fix Roku Smart Home device offline issues.
If no fix, please get back here and share with us the details below.
- Log ID
- ISP
We'll be looking forward to it.
Thanks,
Rey
Roku Community Moderator
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Re: Roku Smart Home indoor camera issue - error code 90
The canned bot responses that give zero information and provide "help" links that ultimately push the reader to issues related to streaming devices are infuriating. The app doesn't have the ability to edit or change or reset wifi networks for connectivity issues after power failures. The only option is to remove/re-add the device. When the thing is mounted 15 feet in the air in zero weather that is challenging at best. Please fix the app to allow reauthorization of wifi without deleting the devices and stop shoving the no response replies down our throats. Thank you
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Re: Roku Smart Home indoor camera issue - error code 90
Hi @Bgngg,
Welcome to the Roku Community!
We understand you're having a problem with the Roku indoor camera since it was showing an error code of 90. Did you try the troubleshooting steps that have been provided above by @RokuERey?
If the issue persists, please share with us the details below:
- Log ID
- ISP
Please keep us posted on how it goes this time.
All the best,
Chel
Roku Community Moderator
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Re: Roku Smart Home indoor camera issue - error code 90
I just solved my same issue. I uninstalled the app and reinstalled it. Google or Apple. When you sign back in your cameras are still there and running. I had forgotten my sign in so reset my password with ease thru email. It was the app not the cameras.
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Re: Roku Smart Home indoor camera issue - error code 90
Check that the camera is powered on? Really? All these complaints, and that's what you come up with. Garbage.
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Hey everyone,
If you are seeing a cloud icon with a line through it or an error message, "Device is offline (error code 90)"
Here are a few things to try:
- Check if the device is powered on.
- Make sure all cables are securely connected.
- Restart your Roku device.
- Update or restart the Smart Home app.
For more troubleshooting tips, check out this article: How to fix Roku Smart Home device offline issues | Official Roku Support
We will be locking this thread because of its outdated status, if the issue persists:
- Start a new thread in the Community.
- Contact Roku Support for assistance.
Happy Streaming! 💜
Thanks,
The Roku Community Team
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