Hi, @Uglee.
Welcome to the Roku Community!
We appreciate you reaching us about having an issue with scanning the QR code. We're here to help.
Here are some steps you can try:
- Make sure the entire QR code is visible by the camera and nothing is obscuring the code.
- If the screen on the mobile device is larger than 5.5 inches, you may need to hold your camera or doorbell more than 5 inches from the QR code.
- Pull your camera or doorbell about 12 inches from the QR code and slowly move it closer and hold it for 5 seconds at various distances until the scan is successful.
- Hold the QR code upside down and then refocus your camera or doorbell by slowly adjusting the distance.
If the issue persists, please let us know.
Thanks,
The Roku Community Team
Reynan L.
Roku Community Moderator
