Cameras & doorbells

[RokuArjiemar]

Hello! @sbishop,

Thanks for the post,

We're happy to have been of assistance to you. If you require further help, please don't hesitate to contact us.

Thanks,

Arjiemar 

[Stuart_Davies]

They don't have to do that thank you for the offer though John I know what questions will be asked & have I tried various steps & are my cameras close to my router so on & so forth. All steps have been tried at this end. The problem is located within two places.

1)    The camera/s 

2)   Roku cloud at Roku HQ itself.

[RowkuSux247]

I'm 1300 miles away from where I have the cameras setup. They randomly go offline at the most inconvenient times. There was someone at my place and the cameras stop recording for awhile then picked back up. They are now off again. There's no way for me to go over to them and repower them. What's the solution?

[RokuTakashi · Accepted solution]

Hi @RowkuSux247,

Greetings and welcome to the Roku Community!

Thanks for bringing these details to our attention, and we definitely want to provide you with assistance. As a start, are you seeing any error codes when your device goes offline mode?

In addition, there's a lot of information and troubleshooting steps in this Roku support article regarding your concern at this link: What to do if your Roku Smart Home device is offline

After you've visited the article and performed the provided troubleshooting steps, please let us know how it works.

All the best
Kash,

[Balanollegan]

Turn it off on the app and turn it back on only on the app. Don’t close the app when you do that just turn it all of and turn it on one by one then check. It happened to me when I turned all of them off, when I went back on the app said it was on but when i checked it wasn’t so I turned it on but the error message appeared so what i did was turn all of the off then turned them on and it worked. Jut to let you know before that I checked the internet unplugged and did multiple things but this was the solution for me.

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team