Cameras & doorbells

[Catso]

Roku Camera “Cannot find the specific network name” when i entered the right wifi name and password. Can anyone please help me? I tried this several times and it wouldn’t work.

[renojim · Accepted solution]

Roku cameras only support 2.4GHz Wi-Fi.  Are you trying to connect to 5GHz?

[Catso]

Edit: i used the wrong wifi password by one character. I am sorry for the confusion.

[Cindy1966]

How do I know if my network is 2.4 or 5.0?

[Cuttinup97]

I'm using 2.4 and getting the same message.

[RokuArjiemar · Accepted solution]

Hello! @Cuttinup97,

Thanks for your first post in the Roku Community!

We're glad you contacted us about your Roku Camera's network connection issue. We're pleased to help.

Can you tell me which Roku Camera you are currently using? Is this your first time setting it up?

Troubleshooting

If you have trouble connecting your device to your new Wi-Fi network, refer to:

• My smart home device is not connecting to the app
• My device is offline, or I see error code 90

Please let us know what you find; we will gladly assist you further. We look forward to hearing back from you.

Thanks,
Arjiemar

[123brianh]

My roku 360 camera won't connect to new network

[RokuRiamie-D · Accepted solution]

Hi @123brianh,

Welcome to the Roku Community!

Thanks for reporting your issue with your Indoor Camera 360 SE not connecting to your new internet connection. We would be more than happy to help you with this issue.

Please be informed that if you connect your camera to a new internet service, you will need to reset your Roku camera.

Please follow the troubleshooting steps below:

Reset your device:

1. Open the Home screen
2. Select your device
3. Tap Settings
4. Scroll to the bottom of the page and tap Delete device

Connect or Set up your device again:

1. Add your camera
   • Tap the plus sign from the navigation bar and select Add device
   • Select Cameras & doorbells and choose Indoor Camera 360
   • Make sure your camera is powered on and the status light is flashing red, and then tap Next
   • Press the Setup button on the bottom of your camera and listen for "Ready to connect". When you hear the phrase, check the box and tap Next
2. Connect to Wi-Fi
   • Your 2.4GHz wireless network should be listed in the Wi-Fi network name pull-down
   • Learn how to identify and connect to your 2.4GHz network
   • Enter your password and tap Next
3. Scan QR code
   • Hold your camera about 5 inches from the QR code and listen for "QR code scanned. Please wait." When you hear the phrase, check the box and tap Next
   • Learn what to try if your camera cannot scan the QR code
4. Finish setup
   • After you hear “Setup completed”, the status light turns solid blue and your camera is ready to use
   • Name your camera and press Finish

For more details, please visit our Roku Support article: How to set up your Roku Indoor Camera 360° SE

We hope you find this information helpful.

Regards,
Riamie