Cameras & doorbells

[Boilerjay80]

I have 12 Roku Cameras: 6 Indoor 360 cameras, one wired/wireless doorbell, and 5 wireless outdoor cameras.  All have excellent WIFI connectivity and the outdoor camera bases all have hardwired ethernet connections. All the outdoor cameras are connected to a Roku solar panel and remained charged in the 90% levels.  All of the cameras connected flawlessly in the IOS app on multiple iPhones and iPads.  All cameras connect pretty much every time on the web viewer.  So I conclude that the cameras are connecting just fine to the network/cloud.  However, when I use the Camera App on multiple Roku Ultra Players, the doorbell, and the outdoor camera do not connect on the first attempt.  After multiple attempts I can always get each one to connect eventually.  Thus the camera carrousel is useless as it will time out and skip over half of my cameras.  For some reason the camera app has a hard time connecting to battery powered cameras where the IOS app has no such problems.  Anyone else seeing this behavior?  Anybody have a fix?

[RokuRiamie-D]

Hi @Boilerjay80,

Welcome to the Roku Community!

We are glad you are bringing to our attention that your Roku Smart home devices are not connecting to your Roku Camera app through Roku streaming devices. We would like to take a closer look into this issue.

To further investigate this matter, please provide us with the following.

• When did this issue start?
• Are you getting any error messages? If so, what is the error?
• Does it happen when you're viewing the live stream or event recordings or right after you open the Roku Camera app?
• What are the troubleshooting steps that you have tried to try to fix the issue?

We look forward to your update!

Cheers,
Riamie

[Boilerjay80]

It got worse after the carousel was added. 

Yes I get an error message- cannot connect to this camera. I keep trying and it eventually connects 

I get the error when I try to connect to my battery powered cameras. When I try to view a camera feed. I can connect eventually after multiple attempts 

I deleted the app on the Roku and reinstalled. Didn’t help. 

The IOS app connects flawlessly every time on every camera. The issue is on the camera app on the Roku device.