Forum Discussion

Rattlehead73's avatar
Rattlehead73
Binge Watcher
8 months ago
Solved

Live Stream freezes and loses connection on Roku TV camera app

Hi, Below is my camera model, a description of the problem along with several common troubleshooting steps that I’ve already taken.  Camera Model: CW20005 – Wired outdoor security camera. Probl...
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  • RokuReynan-L's avatar
    RokuReynan-L
    8 months ago

    Hi, Community Users!

    Greetings from the Roku Community!

    Thanks for letting us know that you're also having the same issue. We'll forward this to our appropriate team for further review. 

    Please help us with the information below:

    • Roku device model, serial number, device ID, and OS version (Settings > System > About)

    • Tracker ID

    • Camera app build version (highlight the channel and press the star button on your remote)
    • Camera model and version

    We'll mark this post as a solution for visibility and as a reference for others.

    We'll wait for your response.


    Thanks,
    The Roku Community Team

Boilerjay80's avatar
Boilerjay80
Streaming Star
8 months ago

It got worse after the carousel was added. 

 
Yes I get an error message- cannot connect to this camera. I keep trying and it eventually connects 
 
I get the error when I try to connect to my battery powered cameras. When I try to view a camera feed. I can connect eventually after multiple attempts 
 
I deleted the app on the Roku and reinstalled. Didn’t help. 
 
The IOS app connects flawlessly every time on every camera. The issue is on the camera app on the Roku device.