Cameras & doorbells

[jazz-tah-you]

Hey John any update on why these issues are happening? My says error code "-50" 

I have tried uninstalling and re-installing this camera 2 times. I've created creating a 2.4GHz band for the device. 

WHAT IS HAPPENING? 

Does your team plan to upload a patch to this recent update that will fix what seems like thousands of devices that stopped working overnight? 

Best, 

John 

[RokuJohnB]

Hi @jazz-tah-you,

Thank you for the additional information!

Please be aware that we are working to resolve the issue. In the meantime, we'll need your help forwarding an additional update to the team.

Please share with us the details below.

• DID/MAC: 
• Roku Model: 
• Mobile App Error Code: 
• Firmware version 
• Troubleshooting steps taken
• Log ID:

We look forward to your responses and gathering your details.

Thanks,
John

[RokuMaryEF · Accepted solution]

Hi Roku Community Users,

Thank you all for your patience and for reporting the issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 receiving error code -50 or "Lost Connection to Camera".

This error code indicates failures due to the live stream unexpectedly quitting. We recommend following the troubleshooting steps below:

1. Tap "Reconnect" on the livestream screen. 
2. Verify that your phone is still connected to a reliable network, whether it be the mobile carrier network or wifi.
3. Restart the Camera from the mobile app settings.
   • From livestream > Gear Icon > "Restart camera" 
4. Restart the mobile app - Force close and reopen
5. Power cycle the camera
   1. Unplug the USB cable from the back of your camera.
   2. Wait 30-60 seconds.
   3. Plug the USB cable back into the power input port on your camera.

If the issue persists after restarting, please provide the following details to help us offer appropriate assistance:

• DID/MAC:
• Roku Model:
• Mobile App Error Code:
• Firmware Version:
• Troubleshooting Steps Taken:
• Log ID: (Please provide a screenshot/photo)

We appreciate your cooperation as we work to resolve this issue.


Best regards,
The Roku Community Team