Cameras & doorbells

[Ragnarsups]

Yes this has happened to me as well. Just started today. 

[NicoletteC]

Hello . My wireless camera is not sending notifications to our phones when motion is detected or the doorbell is pressed . When I go into my detection settings it only shows motion detection sensitivity . I have also done everything from deleting the app to deleting my camera .

[NicoletteC]

This also happened to me yesterday . I contacted support and they said a lot of people are having this problem and they are working on trying to get it fixed . It still wasn’t fixed when I left for work this morning . 

[jthompson527]

I am no longer receiving alerts on my iphone smart home app for my doorbell and floodlight. They record all motion but no alerts. I was getting them and they stopped. I checked all settings and all alerts are allowed/permitted/turned on. I have the detection setting turned up to 100. I have deleted the app reinstalled it signed out turned off the cell phone reinstalled it reset all the cameras nothing works. I've gone through every step you've put on this for him. Now what? Thank you

[jthompson527]

forgot to add that all of the cameras and the app are updated with the latest firmware. The doorbell camera is only two weeks old.

[RokuRiamie-D]

Hi Community user,

Please provide us with the following details so that we can coordinate this issue with the appropriate Roku team for review.

• Firmware version of your Roku Smart Device
• Device Model:
• MAC address: 
• App version:
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

Any additional information will help us to investigate further. Thanks for your understanding and cooperation.

Regards,
Riamie

[MG03]

Firmware Version: 5.2.0.19

Model: Wire-Free video doorbell DB10005

MAC Address: 7C67AB3DC3C1

App Version: v3.0.3(0)

Log ID: 68-872-315

[Lopez1711]

Mine wasn’t working this morning, I started receiving notifications after 12pm. They probably fixed it already. 

[RokuRiamie-D]

Hi Community user,

Thank you for being so patient while we addressed the issue.

Update: We believe the problem has been resolved.

To ensure everything is working smoothly, we recommend you check all of your Roku cameras connected to your Roku Smart Home app. If you continue to experience any issues, please let us know, and we’ll be happy to assist further.

Please keep us posted.

Best Regards,
Riamie

[Lizzzarde]

What makes you believe the problems been solved?