Cameras & doorbells

[Juanalopez]

I can see that it says motion and that it’s a 42 second long video but when I go and try to watch it it says upload failed and that it wasn’t successfully uploaded to cloud. How can I get this issue to go away and how can I watch the video??

[RokuDanny-R]

Greetings @Juanalopez 

Welcome to the Roku Community and thanks for posting regarding your inquiry about your Roku Smart Home Camera.

Can you clarify the issue you are experiencing regarding the Roku Smart Home Camera stating "upload failed"? Does this issue only occur on a specific video, or does it happen on all of the video you are trying to view?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[Juanalopez]

It occurs on some videos but not all but I really needed this specific video because someone came to our house and we don’t know who it was and it was caught on the camera but again it says “upload failed”

[RokuDanny-R]

Hi @Juanalopez 

Thanks for the follow up regarding our previous reply.

We would recommend trying to restart your Roku Smart Home Camera, as well as refreshing your Roku Smart Home Mobile app to see if that helps what you are experiencing.

Unfortunately if neither of those resolve the issue you are seeing, it's possible that the video that you are trying to view may not be able to be recovered.

Please keep us posted what you find out.

Thanks,
Danny

[Rokcuz1951]

Commonly experienced this issue with the Roku Floodlight SE camera and Cloud.  What camera do you have, as you don't specify?

I can't say if this issue is endemic to other models, but it certainly was able to be replicated with ease on the above.