Cameras & doorbells

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BoeH
Newbie

my events won’t delete in any way on my app iv tried mass and individual nothing but everything else

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For some reason on both devices the app is on I can not delete any events that show up iv restarted phone logged in and out of the app everything works fine but when it comes to deleting any events they just stay in the calendar iv tried mass deleting and my normal individual delete nothing so any help would be much appreciated 

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RokuDanny-R
Retired Moderator

Re: my events won’t delete in any way on my app iv tried mass and individual nothing but everythi...

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Hello @BoeH 

Thanks for your patience while we looked into the issue.

Can you please try seeing if you are able to delete events on your iPhone at this time?

Please keep us posted what you find out and we will be able to investigate further if the issue persists. We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator

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7 REPLIES 7

Re: my events won’t delete in any way on my app iv tried mass and individual nothing but everything

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Mine won’t either I have even deleted the app and reinstalled it nothing is working 

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RokuDanny-R
Retired Moderator

Re: my events won’t delete in any way on my app iv tried mass and individual nothing but everything

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Greetings @BoeH @Blah-blah-blah 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with being unable to delete events in your Roku Smart Home mobile app.

Have you tried connecting to a different wireless network to see if the issue persists?

Please keep us posted what you find out and we will be more than happy to assist you further. We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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BobB4
Binge Watcher

Re: my events won’t delete in any way on my app iv tried mass and individual nothing but everything

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My events will not delete on my iPhone. I can delete them on my android table.

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RokuDanny-R
Retired Moderator

Re: my events won’t delete in any way on my app iv tried mass and individual nothing but everythi...

Jump to solution

Hello @BoeH 

Thanks for your patience while we looked into the issue.

Can you please try seeing if you are able to delete events on your iPhone at this time?

Please keep us posted what you find out and we will be able to investigate further if the issue persists. We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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BobB4
Binge Watcher

Re: my events won’t delete in any way on my app iv tried mass and individual nothing but everything

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I was able to delete my events at end of the day yesterday. 

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Grannytee
Newbie

Re: my events won’t delete in any way on my app iv tried mass and individual nothing but everythi...

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I am having same issue with my cameras. I only have one wireless network to connect to. Only view on my android phone. Any suggestions?

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RokuCarly
Community Moderator
Community Moderator

Re: my events won’t delete in any way on my app iv tried mass and individual nothing but everythi...

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A warm welcome here at the Roku Community, @Grannytee!

Thanks for reaching out. We'd be more than happy to further assist you with this. 

Please be aware that there is no option to 'delete' the previous events, as it will automatically disappear after 14 days. Let us know if there's anything else we can be of assistance with. We'd be glad to help. 

Kind regards,
Carly

Carly Y.
Roku Community Moderator
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