Cameras & doorbells

[TeeJo73]

My cameras are less than 6 months old. Top knotch phone & WiFi. Why all of a sudden is there a good 5-10 second delay from the time the camera detects movement before i get my notification?? I have uninstalled, reinstalled, cleared cache, logged out, back in, etc.etc. 
they were absolutely perfect- and now they are not. 10 seconds is a BIG deal in some situations!! @@Roku @SmartHome 

[RokuRiamie-D · Accepted solution]

Hi @TeeJo73,

Thanks for your first posting in the Roku Community!

We appreciate you letting us know about the issue with your Roku Camera, which has a 5—to 10-second delay in sending you a notification from your Roku Smart Home app to your mobile device. We also appreciate the troubleshooting steps you have taken to try to fix the issue. We suggest you try the following:

• Ensure that the Roku Smart Home app is up to date.
• Restart your Roku Camera
• Restart your mobile device
• Test your Wi-Fi range.

1. Tap Home from the navigation bar
2. Select your device
3. Tap Settings  in the corner
4. Select Device info
5. Check the three bars to see the signal quality

We hope you find this information helpful. Please let us know if the issue persists, we would be more than willing to assist.

Regards,
Riamie