Cameras & doorbells

[Urmomma]

My cameras used to record events then my app got jammed up, wasn't showing ANYTHING. Couldn't restart devices or remove them from the app. Finally had to remove the app then reinstall. They recorded events for an hour than stopped. It's been two days. My cameras are picking up movement but it's not recording. And, No, I'm not retarded. I have everything set correctly and my subscription is good. 

When you ask for this below, I can't find "gear", my firmware version is 6.0.0 - build 32-FD and the brand is ROKU lol, did you really need the brand?:

Please share with us the details below.

• Log ID: From the camera, go to settings > gear > support > submit log.
• Firmware version
• Brand of the device
  
  
  

[Bonita1069]

Did they ever get it working mine is doing the same thing an seems they can't figure out why it's not recording .. so frustrating 

[rpike418]

Only after deleting the app,..reinstalling the app, does it seem to work, BUT,...after a day or 2,..it happens again!  Which, of course, means that you have to do the uninstall, yet, again!!  

These things are JUNK!  I'd stay away from them in the future!  Maybe, look into Vivint? 

[RokuTakashi]

Hi, @Bonita1069 @rpike418 

Thanks for posting here in the Roku Community.

We understand the issue you have faced with your Roku camera, which does not record, and we'd like to gather further details for our team to review this issue. Can you please provide the following details below:

• Log ID: From the camera, go to settings > gear > support > submit log.
• Firmware version
• Brand of the device

In the meantime, we recommend visiting this support article that provides steps and guidelines on How to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell.

Keep us posted.

Best wishes,
Kash

[rpike418]

There is no "gear",...in the settings list,....only "device info",...is that what you meant, or, are you trying to confuse me?

Both cameras are CS1000X

Device 1: sos2000vb7bb4579

Device 2: sos2000v925cbc25

Is this the information you need/want?

Please help!

I've already changed my password, yet, my nephew seems to be able to control these, anyway, WHY?

[rpike418]

WHY does it take SO LONG to get a response??

[RokuTakashi]

Hi, @rpike418 

Thanks for keeping us posted.

We appreciate you for providing the information. Please be advised that we have forwarded the details and your concern to our team for further investigation.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[Joeseese77]

Same with my POS i can’t record events 

[Zeltarius]

I figured out why my cameras arent recording, the smart home app shows i dont have a subscription, but I do, I pay for the camera plus subscription. Im signing in with the exact same login, on both the website and the smart home app, and the subscription section in the app is empty. I have tried all the typical troubleshooting, logging out, logging back in, logging out, then logging back in typing out the full login, uninstalling the app, reinstalling the app, the subscription section is still empty. I am paying for a service but not getting the service. This is the second major issue ive had that prevents me from getting the service im paying for. This is approaching theft and I am about ready to take legal action and form a class action suit with the rest of the people on here that are also not getting the service they are paying for. I changed nothing, not my phone, not the app, not the cameras. It just started saying i dont have a subscription when i do. You took my money, now provide the service or i will see you in court.

[Bonita1069]

Sounds like mine also .but my big issue is I'm paying for the service and also have SD cards in the cameras an it still only records when it wants too .at night it's stops at 130am an starts back recording at 740am for some reason every night .. what's the point in paying when it has a mind of it's own !!! This system is getting so frustrating already