Cameras & doorbells

[Jsin]

Yes mine too! It's really annoying because the security camera is basically pointless if it only records in 12 second intervals every 5 minutes. 

[RokuTakashi]

Hi, Community users.

Thanks for keeping us informed about this concern.

We'd like to gather additional details. Kindly provide the following information below:

• Log ID: From the camera, go to Settings Gear > Support > Submit Log
• Firmware version. 
• Brand of the mobile device

We look forward to your response.

All the best,
Kash

[Oceankissed]

I will send the information but it is important to note that I have four cameras - all accessed on my phone (same phone). The newest camera added is having the issue of 12 sec recordings with 5 minutes in between. My other three are not.  My other cameras (that are working - not limited) has the same firmware number. I am lucky as I have three that are working so it is easy to see that is not the problem.

[RokuCarly]

Hi, @Oceankissed.

Thanks for letting us know, and we sincerely apologize for any trouble and inconvenience this may have caused you. 

Rest assured that we will forward this to the appropriate team once we have the information requested above for further review and additional reinforcement.

The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!

Best regards,
Carly

[Ml89]

I am having same issue, I upgraded to a better plan to see if that fixed the problem and it did not! Mine will only record for 12 seconds after the update on camera. 

[Oceankissed]

Yes - I have the yearly plan - odd thing is - I have three more of these cameras on the same plan in a different location and recordings aren’t limited to 12 secs!

[RokuERey]

Hi @Ml89 @Oceankissed,

Thanks for sharing your reports regarding this issue with your Smart Home Cameras.

We see that this affects a lot of issues going on and we'd be more than happy to take a closer look into this.

• Log ID: From the camera, go to settings gear > support > submit log
• Firmware version
• Brand of the device

This will help our team to further zoom in on.

Regards,

Rey

[Nugget024384]

Step 1, go to settings, very top right.

Steps 2 go to event recordings, set them like the next picture, then, go to detections and change your settings on them, and then, my friend, you should be in good shape, good luck.

[Fraughter]

This is happening to my outside camera as well. I don't see any answers here and it seems to be a widespread issue. Is there going to be any solution for this in the near future? Yes I've sent in many logs and reports. Never heard anything back. It doesn't help me that it recorded 12 seconds of someone on my porch and that was it.  

[Jsin]

Yeah I wish I had those settings on my camera mine doesn't for some reason do you use a micro SD card to save